Frequently Asked Questions

1. What is VAT? How does it work? When does it come in effect?

The UAE Ministry of Finance (MoF) has announced the introduction of the Value Added Tax (VAT) across the country, effective January 1, 2018.

VAT is a form of indirect tax on the consumption or use of goods and services, applied at the point of sale, and charged on applicable transactions.

A registered business collects the VAT charged to customers on the supply of goods and services, and pays VAT on goods and services purchased from its suppliers. The difference between the VAT collected from customers and the VAT paid to suppliers is then remitted to the Federal Tax Authority (FTA).

2. What are the VAT rates?

VAT has been introduced across the UAE at a standard rate of 5%. Certain supplies of goods and services are subject to a 0% VAT charge, while some are exempt (Refer Federal Decree-law No (8) of 2017 and the Executive Regulations for more details click here.

3. What products and services are covered under VAT?

VAT is a general consumption tax, and applies to the majority of transactions of goods and services, unless specifically exempt by law. TNT will apply and collect VAT, where applicable on its services, from January 1, 2018. Rates and charges on all existing TNT contracts are VAT exclusive.

4. Who needs to register for VAT?

A business must register for VAT if their taxable supplies and imports exceed the prescribed “mandatory registration threshold.” Additional information for businesses can be found at 

5. What are the VAT responsibilities of a business from January 1, 2018?

VAT-registered businesses generally:

  • must charge VAT on taxable goods or services they supply;
  • must issue a valid VAT invoice for the supply of goods and services. To be considered as a valid VAT invoice, the document must follow a specific format as mentioned in the legislation;
  • may reclaim any VAT they’ve paid on business-related goods or services; and
  • maintain business records which will allow the government to check that they are compliant.

6. Where can I share my Tax Registration details with TNT and where can I get additional details on VAT?

In order to share your Tax Registration details with TNT, please download the template available at tnt.com/ae/vat/, fill in the details, attach the completed template and send it to tnt.uae.vat@tnt.com along with the supporting documents. Additional information including Frequently Asked Questions can also be found in the link. General information about VAT in the UAE can also be found here.

7. As a TNT Account holder, what is the mandatory information that I need to provide?

In order for us to continue serving you following the implementation of VAT on January 1, 2018, the following tax registration details are required:

  • TNT Account Number
  • Name of your company
  • Registered office address
  • Tax Registration Number
  • Copy of Tax Registration certificate (if available)

8. Why is the Tax Registration Number important?

The Tax Registration Number is important for 2 reasons:

  • To ensure VAT benefits, your Tax Registration Number needs to be listed on the Tax Invoice provided by TNT after January 1, 2018.
  • The Tax Registration Number will also help to facilitate the clearance of goods at the time of import and avoid delays in clearance.

9. Why does TNT require a copy of my tax registration certificate?

TNT requires a copy of the tax registration certificate to verify the information provided, and avoid any administrative errors in invoicing.

10. I already sent my tax registration details to the person I deal with at TNT. Why do I have to submit them again?

To ensure your tax registration details are entered correctly into our systems, it is important to update your tax registration information in the TNT template available at www.tnt.com/ae/vat. Once updated, it should be emailed to tnt.uae.vat@tnt.com along with a copy of your Tax registration certificate (if available).

11. If incorrect information is submitted, what is the correction process?

If you have submitted incorrect information, you can re-submit the correct details along with the supporting documents to tnt.uae.vat@tnt.com.

12. I have applied for Tax registration with the FTA but am waiting for my Tax Registration Number. Will I be able to update it once I receive it?

Yes. You can submit your Tax Registration Number with the supporting documents to tnt.uae.vat@tnt.com when you receive them.

13. How can I get TNT’s Tax Registration Details?

Name of the entity: TNT (UAE) (L.L.C.)

Registered Address: Business Avenue Building 4th Floor, Port Saeed, Deira, PO Box 15321, UAE

Tax Registration Number: 100009354000003

For a copy of TNT Tax Registration certificate please contact your TNT Territory Manager or write to tnt.uae.vat@tnt.com 

14. Do I need to sign new contracts with TNT effective January 1, 2018?

No. Additional contracts will not be needed. Rates and charges on all existing TNT contracts are VAT exclusive. TNT will apply and collect VAT, where applicable on its services from January 1, 2018.

15. I am a customer located outside the UAE, do I need to pay VAT on goods imported in the UAE?

Yes, VAT applies on goods imported into the UAE (subject to certain exemptions), irrespective of where you are located. VAT charges on goods imported are primarily the liability of the importer or consignee. Depending on the arrangement between you and the importer or consignee, you may be liable to pay the applicable VAT charges in the UAE.

16. I am a customer outside the UAE, can I claim credit of the VAT paid in UAE on import of goods in the UAE?

You can claim credit on VAT paid in the UAE only if you are registered with the FTA with a Tax Registration Number.

17. I am located in a Free Zone; will VAT apply on goods imported in a Free Zone in the UAE?

As per the Cabinet Decision No. (59) of 2017, the import of goods in any of the listed Designated Zones will not be subject to VAT on the value of goods imported. A Designated Zone refers to a free zone specified by a decision of the Cabinet upon the recommendation of the Minister, for the purpose of the VAT Law.

If you are located in a free zone that is not listed as a Designated Zone, the import of goods will be subject to VAT (on the value of the goods imported).

TNT will not charge VAT on value of goods imported in Designated Zones from January 11, 2018, after the decision of the Cabinet was released.

However, please note TNT services provided to you in a Designated Zone are not exempt, and may be eligible for VAT, depending on the nature of services.

18. What happens if I do not pay VAT on the import of goods?

If you do not pay VAT on the import of goods, the goods are unlikely to be released by the Customs Authorities. There may also be penalties for non-compliance, as per the VAT regulations.

19. I am located outside the UAE with shipments that are Delivered Duty Paid (DDP). Our operations in the UAE are registered with the FTA. Will I be responsible for payment of VAT on imports?

Your operations in the UAE will be required to pay VAT at the time of filing their VAT return. You are not required to pay VAT at the time of import, even though the shipment is DDP

20. When I import goods into the UAE how will my shipment be cleared in light of the new VAT Law?

For shipments with customs declared value above AED 1,000:

  • If you are registered with the FTA and you have a Tax Registration Number, you are required to pay your VAT liability on import of goods at the time of filing your VAT return. Please ensure you have linked your Customs Number (i.e. importer code) with your Tax Registration Number. TNT will not pay VAT on your behalf at the time of clearing your goods.
  • If you are not registered with the FTA and you do not have a Tax Registration Number, TNT will advance the VAT liability as assessed by FTA on your behalf.

For shipments with customs declared value of AED 1,000 and below:

TNT will pay the VAT liability at the time of clearing the imported goods on your behalf, irrespective if you are registered with a TRN with the FTA.

TNT will issue a Tax Invoice for import VAT paid on your behalf. TNT is in the process of adapting its IT systems to account for this change. In the interim, you will receive a separate “request for payment” for VAT on the value of goods imported, in addition to the “request for payment” for other clearance charges.

Please note that due to the implementation of a new law, there may be potential clearance delays.

21. How is VAT calculated on the value of imported goods?

The VAT on the value of imported goods is calculated as follows:

 

Low Value consignments (equal to or less than custom declared value of AED 1,000):Customs Value, Insurance & Freight (CIF) x 5 %
High Value consignments (custom declared value of more than AED 1,000):(CIF + Excise Tax + Customs Duty + Customs Fees) x 5 %

For non-document shipments without a declared value, a standard VAT charge of AED 50 will apply.

Documents will not attract VAT on import in the UAE.

22. How do I link my TRN with my importer code?

You may link your importer code with your TRN by:

  • Logging into Dubai Trade website www.dubaitrade.ae using your user name and password.
  • Navigate to ‘User Management’ and then ‘VAT profile’. Follow the steps to link your Mirsal2 (M2) importer code provided to you by Dubai Customs in the VAT Registration letter with your TRN.
  • It is important that you enter the M2 importer code in the correct format (i.e. caps lock, hyphen etc.). Any other format will be treated as unregistered for VAT on the Custom’s systems.

For further assistance on linking your TRN with your importer code, please contact Dubai Trade Customer Service.

23. I have a TRN but it is not linked to my importer code, what will I need to do to for TNT to clear my shipment?

If your importer code is not linked to your TRN, you will have to complete the VAT declaration form using your TRN directly on the FTA e-services portal https://eservices.tax.gov.ae/ "data-tnt-tracking="name:pagesection_91a1 - link,to://eservices.tax.gov.ae/. The process is as follows:

  • Login to the FTA e-services portal using the username and password linked to your TRN.
  • Navigate to the VAT tab on the FTA e-services portal and click on ‘VAT301 – Import Declaration Form for VAT Payment’, enter the port of entry, customs declaration number and declaration date, then fetch the TRN number.
  • Complete the declaration process and submit the form.
  • Following this process, the FTA will electronically update the customs declaration at the customs department that the VAT payment has been completed.