TNT Express wins two awards for customer service

January 28, 2014 - The fast support offered by TNT Express' customer care centre in Brussels has been named one of the best in Belgium. On 23 January, TNT Express received the "Contact Centre Accessibility" award presented by The House of Contact Centers (THoCC).

During the fourth quarter of 2013, THoCC anonymously assessed the responsiveness of customer contact centres at 157 large companies across 22 industries. Each centre was approached up to thirty times via telephone, e-mail, live chat, web forms, Facebook and Twitter. TNT Express ranked first along with two other service companies. "Our service standards require us to respond 85% of phone calls within 10 seconds," said Rudi Berges, Manager Customer Service Benelux.

TNT Italy app
On the same day, the Italian branch of TNT Express received a special jury prize from CCMM (Customer Management Multimedia Competence) for its customer service app TNT Italia. The app, which allows smartphone users to track shipments and re-arrange deliveries, has been downloaded about 50,000 times since November 2011.